Frequently Asked Questions
We’re experts in pet travel with years of transport experience and a real love for animals. Here are some of the questions we get asked most often. But if you have a question that isn’t answered here, just get in touch. We’re always happy to help.
- What is a pet passport?
- An EU pet passport is the common term for the Pet Travel Scheme, which allows cats and dogs to travel around Europe without quarantine. The passport contains your pets unique Information like microchip number, rabies vaccination details, rabies antibody titer blood test and result, tick and tapeworm treatments and general vaccinations. You can get one from any vet. Read more about pet passports.
- How much notice is required?
- Should you wish to utilise our services we would need to have written confirmation with payment as soon as possible and at least 2 weeks beforehand. On some routes such as Australia, New Zealand and South Africa a larger period is desirable as these are very popular routes.
- Will my pet need vaccinations?
It’s best to have your pet up to date with their vaccinations, whether the country you’re entering requires them or not. Some countries will require a rabies vaccination and this must be done at least 30 days before you head off.
You’ll find more detailed information on our Destinations page. Or feel free to get in touch with our team.
- Do I have to use a special vet?
- That depends on the country you’re travelling to, but they need to be a DEFRA approved Local Veterinary Inspector. DEFRA have a list of approved vets.
- Can I use my own travel kennel?
- Yes. But only if it meets IATA specifications. Most domestic dog or cat boxes don’t meet these requirements, so we’d recommend you use one of our approved travel kennels. Read more about travel kennels.
- What paperwork will I need?
- This varies enormously between destinations, but you may need an Export Health Certificate or a Fitness to Fly certificate. There may also be regulations about inoculations, tests and treatments.
Read more about requirements for specific destinations
Or find out more at the government’s DEFRA website.
- Can I minimize pet travel anxiety?
- ‘Caring for them all the way’ is our High Tails promise, so minimising anxiety is one of our top priorities. We always look for the quickest and least stressful way to transport your little loved ones. Plus we’ve got lots of helpful advice on what you can do to help your pet feel more comfortable when they travel.
Read our Top 10 Tips on preparing your pet for travel
- Can I put a favourite toy in the box?
- A familiar item of clothing or a blanket is allowed, as they help pets relax and feel at home. But airlines will not allow toys or collars in travel kennels, as they want to eliminate any risk of your pet swallowing them during the flight.
- Can my pet keep its blanket while travelling?
- Blankets can be put in a travel kennel if you like. This is quite common on domestic or short haul flights, but on long haul flights we’d advise that you avoid putting in any extra items that your pet might chew and swallow.
- Where on the plane will my pet travel?
- Animals travel in the safest way possible in an environment designed to keep them calm and relaxed. This is in a special hold in the aircraft, which is heated, pressurised and dark. Your pet will probably settle down and sleep once the plane is on the move.
- Can my pet travel on the same flight as us?
- This is usually possible, provided there is space available and the airline has a license to carry animals. Ask us if you’d like us to look into this for you.
- Do I need to be on the same flight as my pet?
- No. It’s very common for owners to travel on different flights and collect their pet when they arrive. This can be on the same day or several days later. However, if you’d like to be on the same flight as your pet, just let us know and we’ll do our best to make it happen.
- Can I see my pet during the flight?
- For safety reasons, no passengers or crew can access the cargo hold during a flight. You won’t be allowed to access the hold during refuelling stops either.
- Will my pet be comfortable?
- We’ll make sure your pet gets the right size of travel kennel to lie down, turn around and sit up comfortably. If you have a dog, you’ll need to measure your pet to help us select a travel kennel. Read more about measuring your dog.
- Is my pet fed and watered during travel?
- Feeding your pet will often disrupt them mid-flight, so they’re not fed in flight, but are left to relax and reach their destination in peace. We’d also advise that they eat lightly on the morning of travel, or the night before if they’re travelling early. Travel kennels do contain water bowls, which are topped up before departure.
- Will my pet be delivered to the door?
- Animals won’t be delivered to the door. Instead they’ll be delivered to the airport and moved to a facility where you can go and collect them. This means you’re reunited with your pet as soon as possible.
- How much will it cost?
Prices depend on the size of your pet and what sort of services you need. We can arrange UK transport to airports, stays at kennels or catteries and veterinary certification. The best way to get an accurate quote is to talk to one of our team.
Two things to note about costs
1. It’s really important that you accurately measure your dog. If you measure your pet incorrectly and the container isn't the right size, you could be refused travel, which will cause delays and extra costs, which can be really stressful.
2. You may also have to pay additional charges at your destination to cover things like airline import handling, customs clearance and veterinary examinations. As these fees are payable in the country you’re travelling to, we’re unable to pay them on your behalf, so they won’t be included in any quotes.
- What happens once we’ve landed?
- Once landed and after you’ve gone through all the standard procedures yourself, you’ll be able to collect your pet using the paperwork we’ve provided, from a nearby customs clearance department - most likely next to the airport. We’ll be able to let you know where and when once you’re all booked in and we know exactly where you’re travelling too. The process should be hassle free and our aim is always to have you reunited with you pet as soon as possible. For more information please call one of our friendly team on 0800 012 9199.